We are sorry to inform you about possible delivery delays due to heavy weather conditions in US and Canada.
If you have received a delivery notice but your shipment has not arrived yet, please check your local post office. The parcel might be mishandled by your local postal services.
It’s that easy!
Once your ENENCE Instant Translator is paired with your smartphone, you will NOT need to repeat the instructions. If you need more detailed information, please follow the following steps indicated in the user manual: Download the user manual
The MUAMA ENENCE Instant Translator supports these 36 languages:
Egyptian Arabic (Egypt)
Arabic Standard (Saudi Arabia)
Simplified Chinese (Mainland China, Hong Kong)
Traditional Chinese (Taiwan)
Czech (Czech Republic)
English (United Kingdom)
English (United States)
Korean (South Korea)
Norwegian Bokmål (Norway)
Yes, the MUAMA ENENCE Instant Translator is a two-way translator. You can hold a smooth, continuous conversation with anyone abroad! You can translate from one language to another and vice versa. Text translation is also supported.
Yes, you need a smartphone to use the MUAMA ENENCE Instant Translator. For more information check the question “How do I connect my MUAMA ENENCE instant translator” or read the detailed user manual here:
Download the user manual
Please turn off Guided Access in your iPhone settings (Settings>Accessibility>Guided Access Turn off). Reinstall the app, and it should open afterwards.
You can check your order status by entering your email address used for the order and/or your tracking number here: https://enence.com/tracking
There are multiple reasons as to why you may not have received your order confirmation:
If you have ruled out all of the above and have not received an email from us after placing your order, feel free to contact our customer service via the contact form you can find below. As a “subject please use the option: "Have not received an order confirmation". Our dedicated customer support team will then check whether or not your order has come through.
As long as your order has not left our warehouse we can still change and correct your delivery address. Please reach out to our customer service via the contact form you can find below using the subject "Address change". Your delivery address will then be adjusted. Once your order has left our warehouse we can no longer change your delivery address.
If you wish to cancel your order please contact our Customer Service team as soon as possible. If your order hasn’t reached the fulfilment stage it is possible we may still be able to change or cancel it.
However, please be aware that we are often unable to make these changes because we usually have your order packed and awaiting shipment within 24 hours of it being placed.
Unfortunately, it is not possible to change your order.
As long as your order has not yet been passed along to our logistics partner, we can cancel your order and reimburse you. Please use our contact form with the subject "Cancelling my order" and provide us with your order number. You can then simply place a new order, effectively changing it yourself.
Your invoice was sent to the email you provided in your order details. If you haven’t received it, please contact our customer support at: firstname.lastname@example.org
The processing time for orders is 1-2 business days. After that, delivery times are as follows:
Please keep in mind that during holidays or limited edition launches this time may vary. Thank you for your patience.
**Disclaimer: current COVID-19 pandemic has disrupted the logistics network, which has affected the delivery times. As a result, estimated delivery times for some items may be longer than usual at the moment.**
Please read our shipping policy for more information.
Please follow these instructions:
We offer FREE shipping to all the countries we ship to (we ship to most countries around the world using the fastest delivery methods available to us).
The warranty covers any defects presumed to have existed at the time of delivery or which become apparent within the period of the warranty term. An extended warranty may cover more defects (e.g., water damage).
Please read our warranty policy for more information here: Enence Translator Warranty Policy
If you have received a defective item, please contact our customer support at [email protected] and provide detailed information about the defect. We will change your purchased product to a new product if the warranty conditions are applicable.
Please note that your product might be changed to a newer model of no lesser value than the original product if the model that you have purchased is no longer in production.
Please be aware that you will have to return the defective item for quality inspection.
Within 30 Days Period from the delivery date of your order (to be determined by the tracking number provided) any customer who is not satisfied can return the product for a refund or replacement. Please contact our customer support explaining why you want to return your product so our support team can send you further instructions:
Return shipping will have to be covered by the customer, and any related fees will not be compensated by us.
Read more about our return policy here: Return Policy
We will give a refund for the returned product within 14 days from receiving the product at our return address. However, please note that we will only accept the returned product if it was not used, has not been damaged and has been sent back to us in the original packaging. A refund might take up to 5 days to reach your bank account after it's made.
STEP 1. Look for order confirmation number in your email
STEP 2. Fill the “Order number” field above with your order confirmation number.
If you have read and not found a solution in our Frequently Asked Questions, please contact us via the form below.