退貨政策

我們理解，有時情況會發生變化，你可能需要退回你的訂單。這就是為什麼我們為你設置了一個30日的退貨政策

30-天滿意度保證

在以下情況下可，你可以在收到貨品後的30日內退回你從我們這裡購買的貨品，並獲得退款、換貨或商店信貸，以便日後購買:

(a) 你收到的貨品包裝損壞或被污染；

(b) 你收到的貨品有缺陷或其他不良現象；

(c) 你收到了錯誤的貨品；

(d) 你改變了主意，想退回未使用和已打開的貨品。

我們只對在本網站購買的貨品提供這個30-日的退貨政策/如果你從其他賣家購買了"Poliglu "貨品，請參考購買網站的退貨規定，因為此類退貨可能受制於我們無法控制的賣家政策。

Please note that shipping costs are not refundable.

退貨申請的步驟

步驟 #1 -在收到你訂購的產品後的30天內，通過以下https://enence.com/contact填寫聯繫表格，聯繫我們的客戶支持團隊。請向客戶服務中心提供你的全名、電子郵箱和訂單號，並簡要說明你想退貨的原因。

Step #2 – Our customer support team will respond to your inquiry within 3 business days and if your return request meets the terms and conditions set in this Return Policy and the Terms of Service we will send you a return form (Return Merchandise Authorisation (“RMA”)) to fill. Return address:
Returns - Logismart Gmbh
Orber Str. 10, Ramp: 1
60386 Frankfurt am main
Germany
Please note, that returns are accepted only after filling the RMA form. We are not liable for orders sent without prior filling RMA and such returns can not be processed.

Step #3 – re-pack your product safely and securely, attach the provided RMA form in a visible place on the package and send us the returning products to the return address, which is provided in the RMA form.
Un-defective items must be returned in manufacturer's condition, in original and undamaged packaging. For defective items, please contact our customer support prior to arranging the return.

Step #4 - Complete the RMA form by filling the tracking number of the returning parcel and carrier. Returns without tracking numbers might be refused by our warehouse, please make sure to use registered mail or other trackable shipment method.

Step #5 - Once we receive the returned products and inspect them, we will issue a refund within 14 days. Once A refund is issued, it normally takes up to 3-5 business days for the refund to be shown in your bank statements. The refund will be sent back to you to the original source of payment that you used to pay for the order.

請參考我們的服務條款，了解更多關於我們的退貨和退款政策諮詢。