Customer Support Department

Hours
Mon - Fri
7:00AM - 9:00PM
Sat - Sun
7:00AM - 6:00PM
(GMT+2)

Return Policy

We know that sometimes a product breaks, or you get your product and you're just not happy with what you bought. That's Where We Can Help!

If I buy something from Enence, can I return it?

Yes (with just a few exceptions). We know that sometimes you buy something that doesn’t work out the way you had hoped, and for that reason we did our best to make a return policy that is helpful for you.
30 Day (No Questions Asked) Satisfaction Guarantee
Within the 30 Day Period (Beginning when the customers product is delivered - to be determined by the tracking number provided) any customer who is unhappy with, or experiences a broken product can return the product for a full refund or replacement.
Steps To Take When Returning A Product
Contact our Customer Support Department and request a refund/replacement. (Please let us know what's wrong with the product so we can make sure we address this issue going forward). Please provide our Customer Support Department with you Full Name, Email, And product you are wishing to return/replace so we can look up your order and verify your purchase. Please send all this information to help@enence.com
All Customers Purchasing From Enence:
Customers have a maximum of 30 days from the date their order to claim their package as lost in order to receive any sort of compensation regarding their order.
** Please Be Advised refunds will be sent to the card-issuing bank within five business days of receipt of the returned item. Please contact the card-issuing bank with questions about when the credit will be posted to your account. No exceptions will be made on where to refund the purchase, all refunds will be issued back to the method of payment used when making the purchase. **
*** Enence Does Not Pay For Return Shipping. If You Wish To Return An Item, You Are Responsible For Shipping It To Our Company Address Provided on this Website **
**** Enence Is not responsible for any lost/damaged items during shipping ****