Step #1 - Contact our Customer Support Department and request a refund/replacement. (Please let us know what's wrong with the product so we can make sure we address this issue going forward). Please provide our Customer Support Department with you Full Name, Email, And product you are wishing to return/replace so we can look up your order and verify your purchase. Please send all this information to [email protected]
- Re-pack your product safely and securely into a box or envelope. Please include a written note inside the package detailing the contents of the package and why you are returning it. (We recommend using the same packing material used when you received the package).
Print return.pdf note
- Send your package to our Return Address (You can find our return address on this page). To better help assist our Customer Service Department, and ensure you receive a refund on time - please send your return tracking number to [email protected]
adding your full name and email into email.
Step # 4 - Once we receive the product you have sent and inspect it for damage or determine the cause of damage (All returned items must be in their original state and deemed by Enence to be unworn/undamaged before they can be accepted for a refund) refund your purchase. You should receive payment in 2-3 working days.